Online Society Helpdesk
Centralized tracking of Complaints, Suggestions and Requests
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Online Complaint and Suggestion Box for Residents
Easy to raise and track complaints
- Available on both website and App
- Raise complaints about own flat or common areas
- Full visibility of the progress on the complaint
- For paid editions: Auto-escalation of complaints that exceed SLA
- Provide rating on the complaint resolution process and result
- Notify members via SMS/email or app notifications
- Free editions have limits on number of complaints logged per month
Online Portal for Resident's requests
Move from paper to online processing of resident's request
- This is available only for paid editions
- Online submission of requests like No Objection Certificates, No Dues Certificates, Address Proof Letters, Move Out Letters etc.
- Online checklist available for each request type
- Full visibility of the progress on the request
- Notify members via SMS/email or app notifications
Fully-functional Admin Console
Single console to professionally process complaints, suggestions and requests
- Provide role-based access with 5+ admin roles available
- Easily configure the resolution process
- Define Business Hours for SLA calculation of each complaint category
- Define Service Level Agreements (SLAs) for each complaint category in terms of business hours to resolve
- Create an escalation matrix up to 3 levels for each category of complaint
